Effective Date: September 20, 2025 Last Updated: September 20, 2025
Welcome to THS International Pvt Ltd ("Company", "we", "our", or "us").
We operate an online booking and engagement platform designed to connect Service Users with independent Service Professionals/Partners and Experts across various industries, including but not limited to beauty, wellness, fitness, lifestyle, and home services. Our website, mobile application, and related technologies (collectively, the "Platform") serve as a marketplace that enables Users to discover, book, and pay for services and products conveniently.
By accessing or using our Platform, whether as a Service User, Service Professional/Partner, Expert, or in any other capacity, you acknowledge and agree to these Terms of Service ("Terms"). These Terms, together with our Privacy Policy and other applicable policies, form a legally binding agreement between you and us.
If you do not agree with these Terms, you should immediately discontinue use of the Platform. Continued use of the Platform will be considered your acceptance of the Terms, as updated from time to time.
1. DEFINITIONS
For the purposes of these Terms:
"Experts": Individuals offering specialized professional advice, guidance, consultancy, or services through the Platform. Experts may interact directly with Service Users or support Partners in delivering services.
"Platform": The online ecosystem comprising our website, mobile application, and related services, through which Service Users, Service Professionals/Partners, and Experts connect, interact, and transact.
"Users": All individuals or entities who access, browse, or use the Platform in any capacity, including Service Users, Service Professionals/Partners, and Experts.
"Service Professionals" / "Partners": Independent businesses, contractors, freelancers, or professionals who offer services or products to Service Users via the Platform. They are not employees, agents, or representatives of the Company and are solely responsible for the quality, delivery, legality, and suitability of their services.
"Service Users" / "Customers": Individuals or entities who use the Platform to browse, book, purchase, or otherwise engage with the services or products offered by Service Professionals/Partners or Experts.
"Account": Personalized login credentials and associated profile a User creates to access the Platform's features, which may include preferences, transaction history, reviews, and payment information.
"Booking": A confirmed appointment, order, or purchase made by a Service User with a Service Professional/Partner or Expert via the Platform.
"Submitted Content": Any material, feedback, reviews, information, data, text, images, or other content that a User uploads, posts, submits, or shares through the Platform.
"Policies": Collectively refers to the Company's Privacy Policy, Cancellation Policy, Refund Policy, Payment Terms, and any other additional rules or guidelines published on the Platform, all of which are incorporated by reference into these Terms.
2. NATURE OF OUR ROLE
2.1 Technology Platform Only
We operate solely as a technology platform and marketplace that facilitates the discovery, booking, and payment of services and products offered by independent Service Professionals/Partners and Experts. We do not own, provide, manage, supply, deliver, or endorse any of the services or products listed on the Platform.
2.2 Independent Relationship
Service Professionals/Partners and Experts are independent contractors, businesses, or freelancers. They are not employees, agents, franchisees, or representatives of the Company. Nothing in these Terms shall be construed as creating any employment, joint venture, partnership, franchise, or agency relationship between the Company and the Service Professionals/Partners or Experts.
2.3 No Control Over Services
The Company does not and cannot:
Direct or control the manner in which a Partner or Expert performs their services;
Guarantee the availability, safety, legality, suitability, quality, or outcome of any services or products;
Intervene in the pricing, policies, or terms set by Partners or Experts;
Be responsible for service delays, cancellations, or disputes arising from the performance of services.
2.4 Contracts Between Users and Partners/Experts
When a Service User books or purchases services/products through the Platform, a direct contract is formed between the Service User and the Partner or Expert. The Company is not a party to that contract. Any claims, disputes, cancellations, refunds, or liabilities arising from such contracts must be resolved directly between the User and the Partner/Expert, subject to applicable laws and the Partner's or Expert's own policies.
2.5 Commercial Agency Role (Payments)
Where we facilitate payments, we act solely as a limited payment collection agent of the Partner or Expert for the purpose of accepting funds from Service Users on their behalf. Once we receive payment, the User's payment obligation to the Partner/Expert is considered fulfilled, and the Partner/Expert is responsible for delivering the booked services/products. Detailed payment breakdowns, including platform fees, taxes, and payout schedules, are provided in the Payment Terms.
2.6 Disclaimers
While we may undertake background checks, verification, or onboarding processes for Partners/Experts, such actions are limited in scope and do not constitute an endorsement, certification, or guarantee by the Company. Users are encouraged to exercise due diligence and reasonable care when engaging with Partners or Experts.
3. USER RESPONSIBILITIES
By accessing or using the Platform, whether as a Service User, Service Professional/Partner, or Expert, you agree to the following obligations:
3.1 Account Information
Provide accurate, current, and complete information when creating or updating your account.
Maintain the confidentiality of your login credentials and restrict access to your account.
Immediately notify the Company of any unauthorized use of your account.
You remain responsible for all activities conducted under your account, including actions taken by authorized or unauthorized users.
3.2 Lawful and Proper Use
Use the Platform only for its intended purposes and in compliance with all applicable laws, rules, and regulations.
Refrain from using the Platform to engage in unlawful, harmful, harassing, discriminatory, defamatory, or fraudulent conduct.
Do not attempt to interfere with the proper operation of the Platform, including by hacking, scraping, introducing malware, or circumventing security features.
Partners/Experts must comply with all applicable licensing, certification, and regulatory requirements when offering services.
3.3 Respectful Conduct
Interact respectfully with Service Professionals, Experts, other Users, and Company staff. Abusive, threatening, or inappropriate behaviour (online or offline) may result in suspension or permanent termination of your account.
Do not misuse the communication features of the Platform for unsolicited promotions, spam, or harassment.
3.4 Service-Specific Obligations
Service Users: Disclose relevant medical conditions, allergies, sensitivities, or other factors that may affect service provision or safety before availing services. Arrive on time for confirmed bookings and comply with cancellation, rescheduling, and no-show policies of the relevant Partner/Expert. Ensure you have the necessary authorizations or consents when booking services on behalf of others (e.g., parental consent for minors).
Partners/Experts: Deliver services responsibly, safely, and in accordance with applicable laws, professional standards, and the details agreed with the Service User. Maintain required certifications, licenses, and insurance. Ensure clear communication regarding service scope, pricing, duration, and any special requirements before confirmation.
3.5 Financial Responsibilities
Service Users: Honor all payments for bookings, products, or services made via the Platform. Provide valid payment information and ensure sufficient funds or credit for transactions. Avoid engaging in chargebacks, fraudulent claims, or payment reversals without lawful justification.
Partners/Experts: Ensure accurate invoicing, transparent pricing, and timely delivery of services/products. Cooperate with the Platform regarding payment facilitation and billing reconciliations.
3.6 Content Responsibility
Any reviews, feedback, images, or other content submitted through the Platform must be truthful, respectful, and non-infringing on the rights of others.
You grant the Company a non-exclusive, royalty-free, worldwide license to use, display, and share such content for legitimate business purposes (such as reviews, ratings, marketing, or promotional use) in line with our Privacy Policy.
3.7 Consequences of Breach
Violation of these responsibilities may result in warnings, suspension, or permanent deactivation of your account, as well as legal action where appropriate.
The Company reserves the right to investigate and take action against misuse, fraud, or breaches at its sole discretion.
Partners/Experts may face additional actions, including removal from the Platform or withholding of payments, if responsible for breaches of these Terms or failure to comply with legal obligations.
4. SERVICE PROFESSIONAL / PARTNER / EXPERT RESPONSIBILITIES
By registering and offering services or products through the Platform, Service Professionals/Partners and Experts agree to the following obligations:
4.1 Accuracy of Information
Provide truthful, complete, and updated information regarding services, products, pricing, qualifications, licenses, and availability.
Promptly update any changes to business details, schedules, or service offerings to avoid misleading Users.
Ensure that service descriptions accurately reflect what will be delivered and avoid exaggerated or false claims.
4.2 Professional Standards
Deliver services in a timely, diligent, and professional manner consistent with industry standards and good practices.
Treat all Users with respect, courtesy, and fairness, ensuring a safe and nondiscriminatory service environment.
Maintain confidentiality of User information obtained in the course of providing services, and use such information only for legitimate service-related purposes.
4.3 Regulatory and Legal Compliance
Comply with all applicable laws, rules, and regulations, including but not limited to consumer protection, health and safety, labor, tax, and data privacy laws.
Hold and maintain all necessary permits, licenses, insurance, and regulatory approvals required for providing the offered services/products.
Assume sole responsibility for reporting, collecting, and remitting any taxes, fees, or charges arising from transactions facilitated through the Platform.
4.4 Transparency in Dealings
Clearly communicate the scope, limitations, and costs of services prior to confirming a booking.
Avoid hidden charges, misrepresentations, or last-minute changes without the User's consent.
Refrain from cancelling or rescheduling confirmed bookings without reasonable cause and timely notice.
4.5 Health, Safety, and Quality
Ensure that all services and products are safe, hygienic, and meet quality standards appropriate to the industry.
Take reasonable precautions to safeguard the health and wellbeing of Users, particularly when services involve physical contact or the use of chemicals/equipment.
Promptly inform Users of any risks, contraindications, or aftercare requirements associated with services.
4.6 Use of Platform
Do not use the Platform to solicit Users for off-platform transactions that circumvent platform fees or policies.
Avoid using the Platform for purposes unrelated to the provision of services/products, including unauthorized advertising, promotions, or unlawful activities.
Honor the Company's policies on bookings, cancellations, refunds, payments, and dispute resolution.
4.7 Accountability and Consequences
Acknowledge that the Company may suspend, restrict, or terminate Partner/Expert access to the Platform in case of breach, misconduct, or complaints.
Cooperate in good faith with any investigations regarding User complaints, disputes, or violations of these Terms.
Accept that repeated or severe breaches may result in permanent removal from the Platform and potential legal liability.
5. PAYMENTS & FEES
5.1 Role as Payment Collection Agent
The Company acts solely as a limited payment collection agent for Service Professionals/Partners and Experts.
When a Service User makes an online payment through the Platform, it is received by the Company on behalf of the relevant Partner/Expert. Upon receipt, the User's payment obligation to the Partner/Expert is considered fully discharged.
The Company does not assume any liability for the delivery, quality, or outcome of services/products.
5.2 Accepted Payment Methods
Payments may be made via methods supported on the Platform, including debit/credit cards, digital wallets, UPI, bank transfers, or other authorized channels.
Cash payments, if permitted by the Partner/Expert, are made directly to them and are outside the Company's responsibility.
5.3 Pricing, Fees, and Charges
Service Prices: Displayed on the Platform at the time of booking, set by the Partner/Expert, and may include applicable taxes, service fees, or surcharges.
Platform/Convenience Fees: The Company may levy a platform or convenience fee, disclosed to the User before confirming the booking.
Additional Charges: Partners/Experts may set deposits, cancellation fees, or no-show charges. These amounts will be clearly communicated to Users during booking.
5.4 Deposits, Cancellations, and No-Shows
Deposits: If required, must be paid at booking and are applied against the final amount.
Cancellations/No-Shows: Charges, if any, are determined by the Partner/Expert and displayed before confirmation.
Refund Eligibility: Determined in accordance with the Partner/Expert's policy and the Company's Refund & Cancellation Policy.
5.5 Billing and Receipts
Once payment is successfully processed, Users receive a booking confirmation and payment receipt via email, SMS, or through the Platform.
Partners/Experts remain solely responsible for issuing any legally required tax invoices or GST-compliant bills to Users.
The Platform may provide a breakdown of fees, showing: Amount received by the Partner/Expert, Platform/Convenience fees, Applicable taxes or surcharges, Any deposits or advance payments.
5.6 Refunds
Refunds, if applicable, will be initiated according to the Partner/Expert's cancellation policy and the Company's Refund & Cancellation Policy.
Refund processing times may vary depending on payment method, bank, or payment provider.
5.7 Fraud Prevention
All payments are subject to verification and anti-fraud checks.
The Company reserves the right to withhold, cancel, or reverse payments if fraud, unauthorized transactions, or violations of these Terms are suspected.
Partners/Experts are responsible for cooperating with the Company in investigations related to suspected fraudulent activities.
6. CANCELLATIONS, RESCHEDULES & REFUNDS
6.1 Partner/Expert-Defined Policies
Each Service Professional/Partner and Expert sets their own cancellation, rescheduling, deposit, and refund rules.
These policies are displayed on the Platform at the time of booking and form part of the booking contract between the User and the Partner/Expert.
By confirming a booking, you acknowledge and accept the applicable Partner/Expert policy.
6.2 User-Initiated Cancellations or Reschedules
Service Users may cancel or reschedule a booking through the Platform, subject to the Partner/Expert's policy.
Depending on the Partner/Expert's terms, you may forfeit part or all of your deposit, incur cancellation charges, or become ineligible for a refund.
Reschedules may be permitted without penalty if made within the timeline specified by the Partner/Expert.
6.3 Partner/Expert-Initiated Cancellations or Reschedules
If a Partner/Expert cancels or is unable to provide the booked service/product, the User will be entitled to a full refund of any prepaid amounts, unless the User agrees to reschedule.
The Company is not liable for any indirect costs (such as travel, accommodation, or opportunity loss) arising from such cancellations.
6.4 No-Shows
Failure to show up for a confirmed booking without prior notice will be treated as a "no-show."
Deposits may be forfeited, and you may be charged a no-show fee in accordance with the Partner/Expert's policy.
6.5 Refunds
Refunds, where applicable, will be processed according to the Partner/Expert's cancellation policy and the Company's Refund & Cancellation Policy.
Once initiated, refunds will be credited back to the original payment method used by the User. Processing times may vary depending on the User's bank, card issuer, or payment provider.
Refunds are not guaranteed for late cancellations, reschedules outside the permitted timeframe, or no-shows.
6.6 Fraudulent, Duplicate, or Unauthorized Charges
If you believe you have been incorrectly charged, or notice fraudulent or duplicate transactions, notify us immediately through the contact information provided in these Terms.
The Company will investigate in coordination with the Partner/Expert and payment provider. Valid disputes will be rectified with a full or partial refund as appropriate.
6.7 Company's Role
The Company acts only as a limited payment collection agent on behalf of Partners/Experts and is not the ultimate provider of services/products.
The Company's responsibility is limited to processing refunds in accordance with the Partner/Expert's stated policies once a valid refund instruction has been issued.
Users are encouraged to review the Partner/Expert policies carefully before confirming bookings.
7. INTELLECTUAL PROPERTY
7.1 Ownership of Platform Content
All content available on or through the Platform, including but not limited to text, graphics, images, logos, designs, software, code, user interface, audio, video, and other materials (collectively, "Platform Content"), is owned by the Company or licensed to the Company.
Platform Content is protected by applicable intellectual property laws, including copyright, trademark, patent, trade secret laws, and relevant international treaties.
7.2 Restrictions on Use
Users, Partners/Experts are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for authorized, noncommercial purposes and in accordance with these Terms.
You may not copy, modify, reproduce, distribute, publicly display, create derivative works from, reverse engineer, or otherwise exploit any Platform Content without prior written consent from the Company.
Unauthorized use of Platform Content may result in civil or criminal liability.
7.3 User-Generated Content
Users, Partners/Experts may submit reviews, ratings, feedback, comments, photos, or other content through the Platform ("User Content").
You retain ownership of your User Content; however, by submitting it, you grant the Company a non-exclusive, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, display, distribute, adapt, and publish your User Content for the purpose of operating, promoting, and improving the Platform and its services.
You represent and warrant that you have all necessary rights, permissions, and consents to grant the above license and that your User Content does not infringe the intellectual property rights, privacy rights, or other legal rights of any third party.
7.4 Trademarks and Branding
All trademarks, service marks, trade names, logos, and product names displayed on the Platform ("Marks") are the property of the Company or its licensors.
Users, Partners, and Experts are prohibited from using any Marks without prior written consent, except as expressly allowed in these Terms (e.g., referencing the Platform in a review or article in a factual and non-misleading manner).
7.5 Third-Party Content
Certain content on the Platform may belong to or be licensed from third parties. The use of such content is subject to the terms and conditions of the respective third-party owners.
The Company is not responsible for third-party content and does not grant any rights to use it beyond what is expressly provided.
7.6 Reporting IP Violations
If you believe your intellectual property rights have been infringed on the Platform, please contact us promptly with sufficient details, including:
The specific content alleged to be infringing;
Proof of your ownership or rights in the content;
Your contact information for follow-up.
8. PROHIBITED ACTIVITIES
To maintain a safe, fair, and trustworthy environment, all Users, Partners/Service Professionals, and Experts agree not to engage in any of the following activities while using the Platform:
8.1 Misrepresentation & Fraud
Posting or sharing any false, misleading, inaccurate, defamatory, or discriminatory information.
Misrepresenting your identity, qualifications, affiliations, or the nature of the services/products offered.
Attempting to manipulate ratings, reviews, feedback systems, or any Platform metrics.
8.2 Payment & Fee Circumvention
Bypassing, avoiding, or attempting to avoid payments through the Platform.
Circumventing Platform payment systems or fee structures by directing Users or Partners/Experts to transact off-platform.
Refusing to honour agreed payments, or improperly disputing valid transactions.
8.3 Harassment & Harmful Conduct
Engaging in abusive, harassing, threatening, discriminatory, or otherwise harmful behaviour toward any User, Partner/Expert, or Company representative.
Using offensive, obscene, or inappropriate language, imagery, or content on the Platform.
8.4 Security & Technical Abuse
Uploading, transmitting, or spreading viruses, malware, spyware, ransomware, or any harmful code.
Attempting to hack, probe, or gain unauthorized access to the Platform, its systems, or other users' accounts.
Engaging in activities that could damage, disable, overload, or impair the proper functioning of the Platform.
8.5 Illegal or Unlawful Activities
Using the Platform for unlawful purposes, including violations of local, national, or international laws and regulations.
Promoting, facilitating, or offering illegal goods, services, or content.
Engaging in discrimination based on race, colour, religion, sex, gender, national origin, age, disability, or any other protected category under applicable law.
8.6 Improper Use of Platform Content
Copying, reproducing, distributing, or exploiting any Platform content, including user profiles or Partner/Expert listings, without prior authorization.
Using automated systems (e.g., bots, crawlers, scrapers) to access, collect, or extract data from the Platform without written permission from the Company.
8.7 Consequences of Violation
The Company reserves the right to suspend, restrict, or permanently terminate accounts of Users, Partners, or Experts who violate these rules.
Depending on the severity of the violation, the Company may report such activities to law enforcement or regulatory authorities.
Any fees already paid may be forfeited in cases of serious misconduct, fraud, or unlawful activity.
Violations may also result in legal action to recover losses or enforce compliance.
9. THIRD-PARTY LINKS & INTEGRATIONS
9.1 External Links
The Platform may contain links, contact forms, phone numbers, or embedded content that connect you to third-party websites, applications, or resources ("Third-Party Services").
These links are provided for convenience only. Their presence does not imply endorsement, sponsorship, or recommendation of such Third-Party Services or the products/services they offer.
9.2 No Control Over Third-Party Content
The Company does not own, operate, or control Third-Party Services. We are not responsible or liable for:
The availability, accuracy, or reliability of Third-Party Services;
Any content, advertising, products, services, or materials on or available from such Third-Party Services;
Any losses, damages, or issues you may experience from interacting with such Third-Party Services.
9.3 Independent Terms & Policies
When accessing or interacting with a Third-Party Service, the third party's own terms of use, privacy policies, and business practices will apply.
Certain integrations (e.g., embedded forms, connected services) may appear within the Platform, but the underlying interaction may actually be with the Third-Party Service.
You are solely responsible for reviewing and understanding the applicable terms before using any Third-Party Service.
9.4 Your Responsibility
Any dealings, transactions, or communications with Third-Party Services are strictly between you and that third party.
The Company will not be a party to, nor liable for any dispute, loss, or damage arising from such dealings.
Complaints, concerns, or claims relating to Third-Party Services should be directed to the relevant provider.
9.5 Integrations & Social Logins
The Platform may allow integrations with social media platforms, payment gateways, or other third-party tools.
By using such integrations (e.g., logging in via social accounts, making payments via third-party gateways), you authorize the Company to share or receive certain information as permitted by the integration settings and in accordance with our Privacy Policy.
The Company is not responsible for the policies, security, or practices of these third-party services beyond what is expressly disclosed in our Privacy Policy.
10. DISCLAIMER OF WARRANTIES
10.1 Platform Provided "As Is"
The Platform, its content, and all related services are provided on an "as is" and "as available" basis, without any representations, guarantees, or warranties of any kind, whether express, implied, or statutory.
The Company expressly disclaims all warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, accuracy, reliability, security, non-infringement, uninterrupted service, or error-free operation.
10.2 No Guarantee of Accuracy or Availability
While we strive to maintain a reliable Platform, the Company does not warrant that:
The Platform will always be secure, uninterrupted, timely, or free of errors, defects, viruses, or harmful components;
Any information, content, or listings provided by the Company, Partners/Experts, or third parties will be accurate, complete, or up to date;
The Platform will meet your specific expectations, business needs, or personal requirements.
10.3 Independent Nature of Services
The Company does not provide, endorse, supervise, or control the quality, safety, legality, or suitability of the services, products, or conduct of Partners/Experts.
Any booking, purchase, or engagement is solely between you and the Partner/Expert.
The Company makes no warranty as to the outcome, satisfaction, or results of any service or product obtained through the Platform.
10.4 Third-Party Content & Integrations
Any third-party websites, integrations, or resources accessed via the Platform are not under the Company's control.
The Company makes no warranties or representations regarding such thirdparty services and disclaims liability for any harm, loss, or damage arising from your use of them.
10.5 User Responsibility
Users, Partners, and Experts are solely responsible for evaluating the suitability, reliability, and safety of any Partner, Expert, product, or service engaged through the Platform.
Reliance on any information, materials, or interactions obtained through the Platform is entirely at your own discretion and risk.
11. LIMITATION OF LIABILITY
11.1 No Liability for Partner/Expert Services
The Company acts solely as a technology intermediary connecting Users with independent Partners/Experts. The Company is not responsible or liable for:
The quality, safety, legality, suitability, or availability of services/products offered by Partners or Experts;
Any acts, omissions, errors, misrepresentations, negligence, or misconduct of Partners or Experts;
Any personal injury, property damage, financial loss, or dissatisfaction arising from services/products obtained through the Platform.
11.2 Exclusion of Certain Damages
To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, punitive, exemplary, or special damages, including but not limited to:
Lost profits, lost revenue, or loss of business opportunities;
Loss of goodwill, data, or other intangible losses;
Service interruptions, system failures, or unauthorized access to your data.
11.3 Cap on Liability
If, notwithstanding the above, the Company is found liable for any claim arising out of or in connection with your use of the Platform, the total aggregate liability shall not exceed the total amount of fees (if any) paid directly to the Company for the specific transaction giving rise to the claim.
If no such payments were made, liability shall be limited to the lesser of: INR 5,000 (or equivalent in your local currency), or The minimum liability permitted under applicable law.
11.4 Jurisdiction-Specific Rights
Some jurisdictions do not allow the exclusion or limitation of certain damages or liabilities. In such cases, the Company's liability will be limited to the maximum extent permitted by the laws of that jurisdiction.
11.5 Time Limit for Claims
Any claim or cause of action arising from or relating to your use of the Platform must be filed within one (1) year after the claim arose; otherwise, the claim is permanently barred.
12. INDEMNIFICATION
12.1 General Obligation
You (Users, Partners, or Experts) agree to indemnify, defend, and hold harmless the Company, its affiliates, subsidiaries, officers, directors, employees, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, demands, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or relating to:
Your access to or use of the Platform;
Your violation of these Terms, Policies, or any applicable laws or regulations;
Your infringement or alleged infringement of any intellectual property, privacy, or other rights of any third party;
Your interactions, communications, transactions, or engagements with Partners, Experts, or other Users through the Platform; or
Your negligent, reckless, or unlawful acts or omissions in connection with the Platform.
12.2 Scope of Indemnity
This indemnification includes, but is not limited to:
Personal injury, property damage, or other harm caused by your acts or omissions;
Financial losses, penalties, or regulatory fines incurred by the Indemnified Parties due to your breach or misconduct;
Any disputes, complaints, claims, or legal actions raised by Partners, Experts, Users, or third parties against the Indemnified Parties arising from your activities on or via the Platform.
12.3 Defence & Control
The Company reserves the right, at its sole discretion and expense, to assume the exclusive defence and control of any matter subject to indemnification by you.
In such cases, you agree to cooperate fully with the Company and provide all reasonable assistance in asserting any available defences.
12.4 Survival
Your indemnification obligations survive the termination, suspension, or expiration of your account, your use of the Platform, or any related agreements.
13. FORCE MAJEURE
13.1 Definition of Force Majeure
For the purposes of these Terms, a "Force Majeure Event" means any event or circumstance beyond the reasonable control of a party, whether or not foreseeable, which prevents, restricts, or delays the performance of obligations under these Terms. Examples include, but are not limited to:
Natural disasters such as earthquakes, floods, storms, fires, or other acts of nature;
Epidemics, pandemics, or public health emergencies declared by competent authorities;
Acts of war, terrorism, riots, insurrections, or civil unrest;
Government actions, regulations, embargoes, or restrictions affecting the performance of obligations;
Strikes, lockouts, labour disputes, or industrial disturbances;
Failures or interruptions of telecommunications, internet services, power supply, or other essential utilities;
Any other cause that is beyond the reasonable control of the affected party.
13.2 Suspension of Obligations
If a Force Majeure Event occurs, the affected party's obligations under these Terms shall be suspended for the duration of the event.
The affected party shall not be held liable for any failure or delay in performance caused by such event.
13.3 Duty to Mitigate
The affected party shall:
Promptly notify the other party of the Force Majeure Event and provide an estimate of its anticipated impact; and
Use all reasonable efforts to mitigate the effects of the event and resume performance as soon as practicable.
13.4 Exclusions
Force Majeure does not excuse obligations relating to:
Payments already due or accrued prior to the Force Majeure Event; or
Compliance with applicable laws while using the Platform.
13.5 Termination Right
If a Force Majeure Event continues for more than sixty (60) consecutive days, either party may terminate these Terms without further liability, except for obligations that accrued prior to such termination.
14. TERMINATION
14.1 Termination by the Company
The Company reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate your account and/or access to the Platform, without prior notice, if you:
Violate or breach these Terms, our Policies, or applicable laws;
Engage in fraudulent, illegal, abusive, or harmful conduct toward any User, Partner, Expert, or the Company;
Misuse the Platform, including attempting to circumvent payment systems, security features, or other restrictions; or
Cause reputational, operational, or financial harm to the Company.
14.2 Termination by the User
You may terminate your account at any time by:
Following the account closure process available on the Platform; or
Submitting a written request to the Company via email or other official channels.
Outstanding obligations, including pending payments to Partners, Experts, or the Company, remain your responsibility even after termination.
14.3 Effect of Termination
Upon termination:
Your right to access or use the Platform immediately ceases.
Certain provisions of these Terms that by their nature should survive, including Intellectual Property, Indemnification, Limitation of Liability, and Governing Law, will remain in full force and effect.
The Company may retain and use your account information and Submitted Content as necessary to comply with legal obligations, resolve disputes, enforce agreements, or for legitimate business purposes.
14.4 Suspension Instead of Termination
In cases of less severe violations or issues, the Company may, at its discretion, temporarily suspend your account instead of permanently terminating it.
During suspension, your access to some or all features of the Platform may be restricted until the issue is resolved.
14.5 No Liability for Termination or Suspension
The Company shall not be liable to you or any third party for any suspension, restriction, or termination of your account, provided such action is consistent with these Terms.
15. GOVERNING LAW & DISPUTE RESOLUTION
15.1 Governing Law
These Terms, and any disputes, claims, or matters arising out of or in connection with them, shall be governed by and construed in accordance with the laws of India, without regard to any conflict of law principles.
15.2 Amicable Resolution
In the event of any dispute, controversy, or claim arising out of or relating to these Terms, the Platform, or services provided by Partners/Experts:
The parties shall make all reasonable efforts to resolve the matter amicably through good-faith negotiations within 30 (thirty) days from the date the dispute is notified in writing.
Both parties agree to cooperate in such discussions and act in good faith to reach a mutually acceptable resolution.
15.3 Mediation and Arbitration
If the dispute cannot be resolved amicably:
The parties may mutually agree to submit the dispute to mediation conducted by a recognized mediation body in India.
If mediation fails, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996 (as amended).
The arbitral tribunal shall consist of a sole arbitrator appointed mutually by the parties, or, failing agreement, in accordance with the applicable arbitration rules.
The seat and venue of arbitration shall be New Delhi, India, and the proceedings shall be conducted in English.
15.4 Exclusive Jurisdiction of Courts
Subject to Clause 15.3, the courts located in New Delhi, India shall have exclusive jurisdiction over all disputes, claims, and proceedings arising out of or relating to these Terms.
16. NOTICES
16.1 Methods of Notice
The Company may provide notices, disclosures, or communications required under these Terms to you by:
Sending an email to the address registered with your account;
Sending an SMS or push notification to the mobile number registered with your account; or
Posting notices on the Platform, including your account dashboard, a general announcement page, or any dedicated notifications section.
16.2 Effective Date of Notice
If sent by email or SMS, on the date it is sent, provided it is not returned as undeliverable;
If posted on the Platform, on the date of posting.
16.3 User, Partner, and Expert Responsibility
It is your responsibility to ensure that your contact details on the Platform are accurate and kept up to date, so you can receive notices without delay.
You agree that the methods described above constitute sufficient and effective notice for all purposes under these Terms.
16.4 Legal Notices
Any formal or legal notices to the Company must be sent in writing to the Company's registered office address as published on the Platform.
Notices delivered via email, courier, or registered post shall be considered valid for all legal purposes.
17. ENTIRE AGREEMENT
17.1 Complete Understanding
These Terms, together with the Privacy Policy, Refund & Cancellation Policy, and any other supplemental policies, guidelines, or rules posted on the Platform, constitute the entire and exclusive agreement between you and the Company regarding your use of the Platform.
They supersede any prior or contemporaneous written or oral agreements, understandings, or communications relating to the subject matter herein.
17.2 No Waiver
The Company's failure or delay in enforcing any right or provision of these Terms shall not constitute a waiver of such right or provision.
Any waiver granted must be in writing and signed by an authorized representative of the Company to be effective.
17.3 Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or other competent authority, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.
17.4 Headings
The section titles, headings, and numbering in these Terms are for convenience and reference only and shall not affect their interpretation or enforceability.
18. CONTACT INFORMATION
For questions about these Terms, please contact us at: