THS International Pvt Ltd ("Company", "we", "our", or "us") is committed to respecting and protecting your privacy. We operate the Platform/App/Website (collectively, the "Service"), which enables seamless interaction between three key stakeholders:
Users: individuals who access and book services through our platform.
Partners: businesses or establishments that list their services on our platform.
Experts: independent professionals who provide services through our platform.
This Privacy Policy explains in detail how we collect, use, store, disclose, and protect your personal information when you interact with the Service. It is designed to help you understand:
What information we collect about you.
How and why we use it.
With whom we may share it.
The choices and rights available to you.
The measures we take to safeguard your data.
We recognize that your personal data belongs to you, and we are committed to handling it responsibly, transparently, and in compliance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India).
By accessing, installing, or using our Service, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. If you do not agree with this Policy or any part of it, you should immediately discontinue use of the Service.
1. APPLICABILITY
This Privacy Policy governs the collection, use, storage, disclosure, and protection of personal information by THS International Pvt Ltd through its Platform/App/Website ("Service"). It applies equally to all individuals and entities who access, register with, or otherwise make use of the Service, whether as a User, Partner, or Expert. Specifically, this Policy applies to:
Users: Individuals who browse, register, book, purchase, or otherwise engage with services made available on the platform. This includes both registered account holders and guest users who may interact with the Service.
Partners: Legal entities or businesses (such as salons, spas, wellness centers, clinics, academies, or training institutes) that list, advertise, promote, and/or provide their services through the platform. This also extends to their authorized representatives and staff whose data may be shared with us as part of the partnership.
Experts: Independent professionals or service providers (for example, beauticians, stylists, therapists, trainers, or consultants) who deliver services directly to Users through the platform, either individually or in association with a Partner.
This Policy applies to all interactions with the Service, whether through our mobile application, website, partner dashboards, expert portals, APIs, communication channels (such as SMS, WhatsApp, email), or any other technology interface operated by the Company.
By using the Service in any capacity—as a User, Partner, or Expert—you acknowledge and agree that this Privacy Policy governs the manner in which your personal data is collected, processed, shared, and safeguarded.
2. INFORMATION WE COLLECT
We collect different categories of information depending on whether you are a User, Partner, or Expert. This information may be provided directly by you, automatically collected during your use of the Service, or obtained from third parties (such as payment providers or identity verification services).
2.1 Common Information (Applicable to All Roles)
The following information is collected from all Users, Partners, and Experts for the purpose of registration, authentication, and use of the Service:
Identity Information: Full name, contact number, email address, date of birth, gender.
Account Credentials: Login ID, passwords, authentication tokens, and other credentials used to access the Service.
Financial and Billing Information: Payment details such as credit/debit card information, UPI ID, billing addresses, and transaction history (as applicable).
Technical & Device Information: IP address, device identifiers, operating system, browser type, network information, cookies, log data, and usage analytics.
Communication Data: Records of communications with us (via email, chat, calls, or support tickets).
2.2 User-Specific Information
When you access the Service as a User, we may additionally collect:
Booking & Transaction History: Records of services booked, purchased, cancelled, or rescheduled.
Preferences & Interests: Service preferences, saved searches, wishlists, and personalization choices.
Feedback & Reviews: Comments, ratings, complaints, and testimonials provided by you.
Payment Methods: Saved cards, wallets, UPI handles, or loyalty/reward points linked to your account.
Location Data: Approximate or precise location (where enabled) for service discovery, offers, and navigation to Partner/Expert locations.
2.3 Partner-Specific Information
When you register or interact with the Service as a Partner, we may additionally collect:
Business Information: Registered business name, address, registration/incorporation documents, tax identifiers (such as PAN, GSTIN), and licenses.
Verification & Compliance Data: KYC documents, identity proofs of authorized representatives, and any additional documentation required by law.
Financial Information: Bank account details and settlement preferences for payments received through the Service.
Operational Data: Staff rosters, employee details, service schedules, price lists, inventory records, and POS (Point of Sale) usage information if integrated with the platform.
Promotional Data: Marketing campaigns, offers, and other business details shared for listing and visibility on the platform.
2.4 Expert-Specific Information
When you access the Service as an Expert, we may additionally collect:
Professional Credentials: Educational qualifications, certifications, licenses, resumes, and portfolio of work.
Identity & Compliance Data: KYC documents, government-issued IDs, PAN details, or other proofs for verification.
Financial Information: Bank account details, UPI IDs, or settlement preferences for payouts.
Performance Data: Service delivery history, customer ratings, reviews, attendance records, and other performance metrics.
Availability Information: Schedules, working hours, and preferences for booking assignments.
2.5 Sensitive Personal Data (if applicable)
In limited cases, and only where required for providing specific services or to comply with applicable law, we may collect sensitive personal information such as health-related data, biometric identifiers, or financial details. Collection of such data will always be subject to your explicit consent.
Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity on our service and store specific information. These tracking technologies include beacons, tags, and scripts that help us collect and analyze data to enhance your experience.
Types of Tracking Technologies We Use:
Cookies (Browser Cookies): Small files placed on your device to enhance functionality. You can configure your browser to refuse cookies, but doing so may limit your ability to use certain features of our service.
Flash Cookies: Used to store information about your preferences and activities on our service. These are not managed by browser settings. Learn how to disable Flash Cookies at Adobe Help.
Web Beacons: Small electronic files in our service or emails that help us track engagement, such as counting users who visit specific pages or open emails.
Types of Cookies We Use:
Session Cookies: Temporary cookies that are deleted when you close your browser.
Persistent Cookies: Remain on your device even after you go offline.
Purpose of Cookies:
Essential Cookies (Session Cookies): Necessary for authentication and security. Without these, certain services may not function properly.
Acceptance Cookies (Persistent Cookies): Used to record whether you have accepted our use of cookies.
Functionality Cookies (Persistent Cookies): Store your preferences (e.g., language selection, login details) for a personalized experience.
3. HOW WE USE YOUR INFORMATION
We use the information collected from Users, Partners, and Experts to operate, improve, and secure our Service. The purposes of processing vary depending on your role.
3.1 Common Uses (Applicable to All Roles)
Your information may be used to:
Facilitate Access & Use of the Service: Create and manage your account, authenticate login credentials, and provide you with uninterrupted access.
Enable Bookings & Payments: Process, confirm, and manage transactions, including issuing receipts, invoices, and settlement of amounts.
Communicate with You: Send confirmations, reminders, updates, service alerts, account notices, and respond to your queries or complaints.
Ensure Security & Fraud Prevention: Detect, investigate, and prevent fraudulent transactions, unauthorized access, misuse, or other illegal activities.
Maintain Legal & Regulatory Compliance: Fulfil obligations under applicable laws, including tax reporting, KYC verification, and anti-money laundering checks.
Improve Platform Performance: Monitor usage, conduct analytics, and develop new features to enhance the user experience.
3.2 User-Specific Uses
If you are a User, your information may also be used to:
Personalize Recommendations: Suggest services, Partners, or Experts based on your booking history, preferences, and browsing patterns.
Provide Customer Support: Resolve complaints, manage cancellations or rescheduling, and address issues with payments or services.
Offer Promotions & Loyalty Benefits: Provide targeted offers, discounts, referral rewards, and manage loyalty/wallet programs (only where you have consented).
Location-Based Services: Show nearby Partners or Experts, estimate travel time, and send location-relevant notifications (if you have enabled location access).
3.3 Partner-Specific Uses
If you are a Partner, your information may also be used to:
Onboard & Verify Businesses: Validate your identity, licenses, and business documents for compliance and eligibility.
Facilitate Business Operations: Manage service listings, staff schedules, inventory updates, and POS integrations.
Financial Settlement: Process payouts, reconcile accounts, and generate tax-related documentation.
Promote Your Services: Display your offerings on the platform, run targeted campaigns, and provide visibility through our marketing channels.
Business Insights: Provide analytics, reports, and dashboards to help you understand customer behaviour and improve service delivery.
3.4 Expert-Specific Uses
If you are an Expert, your information may also be used to:
Verify Credentials: Confirm your professional qualifications, certifications, and background for compliance and quality assurance.
Match with Users: Assign bookings to you based on your availability, expertise, and User preferences.
Enable Payouts: Process settlements and generate tax documents for services rendered.
Performance Tracking: Monitor service delivery, manage reviews and ratings, and provide feedback or training where applicable.
Professional Promotion: Showcase your skills, ratings, and portfolio to potential Users through the platform.
3.5 Marketing & Promotions
With your explicit consent, we may use your data (across all roles) for:
Sending promotional emails, SMS, or push notifications.
Customizing offers and discounts based on your preferences.
Running referral programs and contests.
You may withdraw consent for marketing at any time by using opt-out options provided in our communications.
4. LEGAL BASIS FOR PROCESSING
We process personal information only where we have a valid legal basis to do so. Depending on your role as a User, Partner, or Expert, and depending on the nature of the interaction, processing may be based on one or more of the following:
4.1 Consent
We process your personal information when you voluntarily provide it and give us permission to use it for specific purposes, such as: Registering an account on the platform, Receiving marketing or promotional communications, Sharing optional details like preferences or feedback.
You have the right to withdraw your consent at any time, subject to contractual or legal restrictions, by contacting us through the channels mentioned in this Policy.
4.2 Contractual Necessity
Processing is necessary to perform the contract between you and the Company, including: Enabling service bookings, confirmations, and payments, Facilitating business listings, Expert assignments, and settlements, Providing customer and technical support.
Without this information, we may not be able to deliver certain core services.
4.3 Legal Obligation
We may process your data where it is required for compliance with applicable laws and regulations, including but not limited to: KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements, Taxation, accounting, and financial reporting, Responding to lawful requests from courts, regulators, or government authorities.
4.4 Legitimate Interests
We may process your information where it is necessary to further our legitimate business interests, provided that such interests are not overridden by your fundamental rights and freedoms. This includes: Improving, personalising, and optimising our Service, Conducting analytics, research, and product development, Ensuring platform integrity, preventing fraud, and enhancing cybersecurity, Promoting safe use of the Service for all stakeholders.
4.5 Special Categories of Data (if applicable)
In limited circumstances, where sensitive personal data (such as health-related information or biometric data) is processed, this will only be done with your explicit consent or as required by applicable law.
5. SHARING OF INFORMATION
We treat your personal information with confidentiality. However, in order to operate our Service effectively, we may share your information under the circumstances outlined below:
5.1 Between Users, Partners, and Experts
User Information: When a User books a service, relevant details (such as name, contact number, booking details, and special instructions) may be shared with the Partner and/or Expert providing the service.
Partner & Expert Information: When Partners or Experts list services, their business or professional information (such as business name, address, qualifications, and ratings) may be displayed to Users for transparency and informed decision-making.
5.2 Service Providers
We engage trusted third-party service providers who process data on our behalf and only as per our instructions. These include, but are not limited to:
Payment Gateways: for secure processing of payments, settlements, and refunds.
Cloud Hosting & IT Infrastructure: for storage, data management, and platform operations.
Communication Tools: such as SMS, WhatsApp, push notification, and email providers for service-related updates and confirmations.
Analytics & Marketing Tools: for performance monitoring, platform improvement, and (where consented) targeted communications.
5.3 Regulators, Authorities, and Legal Disclosures
We may disclose personal data if required to do so by law, regulation, or legal process, including:
Responding to lawful requests by public authorities, courts, regulators, or law enforcement.
Enforcing our Terms of Service, protecting our rights, property, or safety, and preventing fraud or cybercrime.
5.4 Business Transactions
In the event of a corporate transaction, such as a merger, acquisition, investment, restructuring, or sale of assets, your information may be transferred to the relevant third party. Any such transfer will remain subject to this Privacy Policy unless you are notified otherwise.
5.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to advertisers or other third parties for commercial gain. Any sharing is strictly limited to service delivery, legal compliance, and platform improvement.
5.6 Aggregated or Anonymised Data
We may share aggregated, pseudonymised, or anonymised data with business partners, researchers, or industry stakeholders for statistical, research, or analytical purposes. Such information cannot reasonably be used to identify you.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar tracking technologies to improve the functionality, performance, and security of our Service, and to provide you with a more personalised experience.
6.1 What Are Cookies?
Cookies are small text files placed on your device when you visit our platform. They allow us to recognise your device, remember your preferences, and understand how you interact with our Service.
6.2 Types of Cookies We Use
Essential Cookies: Required for the basic operation of the platform, such as enabling login, managing sessions, and securing transactions. These cannot be disabled.
Performance & Analytics Cookies: Help us understand platform traffic, usage trends, and how Users, Partners, and Experts engage with our services. We use this information to improve functionality and user experience.
Preference Cookies: Store your settings (e.g., language, location, service preferences) to provide a consistent experience when you return.
Marketing & Advertising Cookies: With your consent, these may be used to deliver personalised offers, promotions, or advertisements that may be of interest to you.
6.3 Other Tracking Technologies
We may also use tools such as:
Web Beacons / Pixel Tags: Small electronic files that allow us to track user activity (such as email opens or clicks).
SDKs & Mobile Identifiers: Used in mobile apps for crash reporting, performance monitoring, and targeted notifications.
6.4 Your Choices
You can manage or disable cookies through your browser or device settings. However, please note:
Disabling essential cookies may affect core functionality, such as logging in or completing bookings.
Opting out of marketing cookies will not stop general advertisements but may make them less relevant to you.
6.5 Third-Party Cookies
Some cookies may be placed by trusted third parties (such as analytics providers, payment processors, or advertising networks) who provide services on our behalf. These parties are bound by confidentiality and data protection obligations.
7. SECURITY
We take the protection of your personal data seriously and implement a combination of technical, administrative, and organisational safeguards to reduce risks of loss, misuse, or unauthorised access.
7.1 Technical Measures
Encryption: Sensitive data such as passwords, payment details, and personal identifiers are encrypted during transmission and at rest using industry-standard protocols (e.g., TLS/SSL).
Access Controls: Data access is restricted to authorised personnel only, based on role-based permissions.
Firewalls & Intrusion Detection: Our systems are protected by firewalls and monitored for suspicious activity.
Regular Updates & Patches: We apply security patches and software updates promptly to mitigate vulnerabilities.
7.2 Organisational Measures
Employee Training: Staff and contractors handling personal data undergo training in data protection, privacy, and security best practices.
Confidentiality Agreements: All employees, Partners, and Experts with access to sensitive data are bound by confidentiality obligations.
Vendor Due Diligence: Third-party service providers (e.g., payment processors, hosting providers) are vetted for compliance with industry security standards.
7.3 Monitoring & Testing
Regular Audits: Internal and external audits are conducted to review data security practices.
Penetration Testing: Our systems are periodically tested to identify and address potential weaknesses.
Incident Response: In the unlikely event of a security breach, we maintain a response protocol that includes investigation, remediation, and user notification as required by applicable law.
7.4 Limitations
While we use industry-standard safeguards, please note: No method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute protection of your data. Users, Partners, and Experts are encouraged to also take precautionary steps, such as safeguarding login credentials and using secure networks.
8. DATA RETENTION & DELETION
We retain personal and business information only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws, regulations, and contractual obligations.
8.1 General Retention Principles
Data is kept for the minimum duration needed to deliver services, resolve disputes, enforce agreements, or comply with legal requirements.
Certain records (such as invoices, tax filings, and KYC/AML documentation) may be retained for a legally mandated period, even after account closure.
After the retention period ends, data is securely deleted, anonymised, or archived in a non-identifiable form.
8.2 User Data
Personal data (e.g., bookings, reviews, wallet/loyalty details) is retained while the User account is active.
If a User requests account deletion, we will delete or anonymise personal data within a reasonable timeframe, except where retention is required by law (e.g., transaction history for tax purposes).
8.3 Partner Data
Business records, settlement details, and staff schedules are retained while the Partner is active on the platform.
Deletion requests will be honoured after financial settlements, pending transactions, and statutory retention obligations (such as GST or regulatory filings) are completed.
8.4 Expert Data
Professional details, ratings, and service history are retained for the duration of engagement with the platform.
Deletion may be requested once payouts, disputes, or compliance checks are fully resolved.
8.5 Deletion Requests
Users, Partners, and Experts can submit deletion or account closure requests to our Grievance Officer (see Section 12 for contact details).
Upon verification of identity, we will process the request within timelines mandated by applicable law.
Deletion requests will not affect information already shared with other Users, Partners, or Experts as part of completed transactions.
8.6 Exceptions
We may retain limited information even after a deletion request if necessary to: Comply with applicable laws or regulatory requirements, Resolve disputes or enforce agreements, Prevent fraud, abuse, or security threats.
9. CHILDREN'S PRIVACY
Our Service is not intended for, and does not knowingly target, individuals under the age of 18 years (or the age of majority in their jurisdiction, if higher).
9.1 Minimum Age Requirement
By using the Service, Users, Partners, and Experts confirm that they meet the applicable age requirement.
9.2 No Intentional Collection
We do not knowingly collect, process, or store personal information from children.
If a child under 18 submits personal data through the Service, we will take steps to delete the information promptly once we become aware of it.
9.3 Parental Responsibility
Parents and legal guardians are encouraged to supervise their children's use of the internet and ensure that children do not provide personal data without consent.
If you are a parent or guardian and believe your child has shared information with us, you may contact our Grievance Officer (see Section 12), and we will take necessary action to delete such data.
9.4 Compliance with Laws
This section is designed to comply with applicable child data protection laws, such as the Indian DPDP Act, 2023 and other relevant frameworks.
10. YOUR RIGHTS
We respect your privacy and are committed to ensuring that you can exercise control over your personal data. Depending on applicable data protection laws (such as the Digital Personal Data Protection Act, 2023 (India), you may have some or all of the rights outlined below.
10.1 Right of Access
You may request confirmation of whether we process your personal data and obtain a copy of the data we hold about you, along with details of how we use it.
10.2 Right to Rectification
If you believe any of your personal information is inaccurate or incomplete, you may request correction or updates.
10.3 Right to Deletion ("Right to be Forgotten")
You may request deletion of your personal data. We will honour such requests except where retention is required by law, contractual obligations, or legitimate business needs (e.g., outstanding transactions, tax or audit requirements).
10.4 Right to Withdraw Consent
Where processing is based on your consent (such as marketing or promotional communications), you may withdraw consent at any time without affecting the lawfulness of processing before withdrawal.
10.5 Right to Restrict or Object to Processing
You may object to the processing of your personal data (e.g., for direct marketing) or request that we temporarily restrict its use while a concern is being reviewed.
10.6 Right to Data Portability
Where legally applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format and ask us to transfer it to another service provider.
10.7 Right to Opt-Out of Marketing
You may opt out of receiving promotional or marketing communications at any time by using the unsubscribe link in emails, adjusting in-app preferences, or contacting us directly.
10.8 Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant supervisory or regulatory authority. We encourage you to contact us first so we can try to resolve your concerns directly.
10.9 Verification of Requests
To protect your information, we may require you to verify your identity before processing rights-based requests.
10.10 Response Timelines
We aim to respond to valid requests within 30 days, or within the timeframe prescribed by applicable law.
11. INTERNATIONAL DATA TRANSFERS
Our Service may involve the transfer, storage, or processing of your personal data in countries other than your own. These countries may have different data protection laws, which may not be as comprehensive as those in your home jurisdiction.
11.1 General Principle
We implement safeguards to ensure an equivalent level of protection, including: When transferring personal data outside India, we implement legally approved safeguards to ensure adequate protection. This may include: Data transfer agreements or contracts with the recipient organization, specifying obligations for data security, confidentiality, and compliance with applicable Indian data protection laws; Using mechanisms recognized under Indian regulations to ensure that personal data receives equivalent protection as under Indian law; Ensuring that any cross-border transfer is necessary for the provision of services or required under contractual or legal obligations.
11.2 Safeguards We Apply
Adequacy Decisions: Relying on jurisdictions that have been officially recognised as providing adequate data protection standards.
Binding Corporate Rules: Where applicable, we may rely on group-wide policies approved by regulators.
Security Measures: Applying encryption, access controls, and monitoring to protect personal data during transfer and storage.
11.3 Specific Situations
Data may be shared with Partners and Experts located in different jurisdictions in order to provide services requested by Users.
Third-party service providers (such as hosting providers, payment processors, or analytics tools) may process data in multiple countries.
Where legally required, we obtain your explicit consent before transferring personal data outside your jurisdiction.
11.4 User Responsibility
By using our Service, you acknowledge that your data may be transferred, processed, and stored outside your country of residence. If you do not wish for your data to be transferred internationally, you should discontinue use of the Service.
11.5 Compliance with Local Laws
We comply with applicable data transfer restrictions under laws such as the Indian DPDP Act, 2023, and other relevant frameworks.
12. GRIEVANCE REDRESSAL & CONTACT
In compliance with the Digital Personal Data Protection Act, 2023 (India) and other applicable laws, we have appointed a Grievance Officer to address complaints, queries, and concerns relating to your personal data.
12.1 Appointment of Grievance Officer
Grievance Officer Details:
Name: Grievance Officer Name
Email: Grievance Officer Email
Phone (optional): Phone Number
Address: Company Address
12.2 How to Raise a Complaint
If you have any questions, grievances, or complaints regarding this Privacy Policy or our data-handling practices, you may contact the Grievance Officer via the details above. Please include sufficient details (such as your name, account details, and a clear description of the issue) to help us respond effectively.
12.3 Timelines for Response
We will acknowledge receipt of your complaint within 48 hours of submission.
We aim to resolve complaints within 15 working days, or within the period required by applicable law.
If additional time is needed (e.g., due to complexity), you will be informed of the expected resolution timeline.
12.4 Escalation
If you are not satisfied with the resolution provided, you may escalate the matter to the relevant Data Protection Board of India or supervisory authority in your jurisdiction, as applicable.
13. CHANGES TO THIS POLICY
We may revise or update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or enhancements to our Service.
13.1 Right to Update
We may revise or update this Privacy Policy periodically to reflect changes in legal requirements, business practices, or enhancements to our Service.
13.2 Notification of Changes
Material Changes: If significant updates are made (e.g., expanding how we collect or use data), we will notify you through the platform, by email, or by other appropriate means before such changes take effect.
Minor Changes: Non-material updates (e.g., editorial improvements or clarifications) may be posted without additional notice.
13.3 User Responsibility
We encourage you to review this page regularly to stay informed about how we handle your information. Continued use of the Service after updates indicates acceptance of the revised Privacy Policy.
13.4 Effective Date
This Privacy Policy is effective from: September 20, 2025
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: info@uptrendindia.in
Phone: +91-88845 10011
Address: THS International Pvt Ltd, [Company Address]
For data protection inquiries, please contact our Grievance Officer at the details provided in Section 12.